WEBVTT

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Give customers helpful answers based on your business information,

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without answering every question manually. Termivia’s optional AI

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assistant works with the knowledge and instructions you configure.

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AI is optional inside a Service Flow. Workspace and flow controls must

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be enabled, and provider configuration and usage allowances still apply.

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You can test before using it with customers.

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Select ready PDF documents and set business-specific instructions. Here,

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a fictional service guide says the company handles residential

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air-conditioning repairs in Palo Alto, with appointments arranged after

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review.

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A customer asks whether home air conditioners are repaired in Palo Alto.

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This illustrative answer follows the selected guide, including the

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important detail that the team reviews appointments first.

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The test panel shows the reply and its source reference. Review the

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result before live use. AI can make mistakes; missing knowledge or a

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request for a person should lead to an appropriate fallback.

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When service is needed, the customer can explicitly choose to continue

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into structured intake. Keep your business knowledge useful, your limits

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clear, and your team in control. Explore Termivia.