WEBVTT

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Reach customers, collect responses and continue the conversation

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automatically. With Termivia, prepare WhatsApp campaigns and build

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controlled follow-up journeys, starting with the right customer consent.

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For this fictional open-house event, start with known contacts who have

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opted in. Importing a phone number alone does not create consent, and

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opted-out customers must not receive the campaign.

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Prepare an invitation using an approved WhatsApp template. Review the

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personalized message and eligible recipients before confirming any send.

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This demonstration does not send real messages.

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Here is a sample invitation: would you like to attend our upcoming

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event? Reply one for yes, or two for no. A simple response keeps the

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conversation moving.

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Incoming replies appear in Answers with the original message context

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when linked. Your team can see who responded and open the conversation,

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instead of collecting replies in a separate spreadsheet.

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For automated follow-up, Customer Flows can send a template, wait, and

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branch on replies to that flow’s own message. Service Request audiences

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are also supported, with explicit preparation and consent checks.

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Keep campaigns deliberate and follow-up organized. Explore Termivia, and

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give your next customer conversation a clear purpose.