WEBVTT

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A customer has a question. Your team has a busy day. Termivia helps turn

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that first WhatsApp conversation into an organized request, with a clear

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next step.

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Meet Alex, who needs an air-conditioning repair. A configured Service

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Flow guides the conversation, asking useful questions instead of leaving

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your team to collect every detail manually.

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The flow captures the problem, address and preferred time. These answers

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stay together, so the team can understand the request without searching

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through scattered messages.

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For common questions, an optional AI assistant can use your selected

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business documents and instructions. When service is needed, the

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customer can choose to continue into a request.

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Alex’s details appear in Service Requests. Your team reviews the

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information and plans the next step. A preferred time is a request, not

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an automatically confirmed appointment.

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With the right consent and approved templates, campaigns and Customer

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Flows support follow-up. Your team stays in control of preparation and

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sending, while customer context stays connected.

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Less repeated administration. More time for customers. Turn

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conversations into business results. Explore Termivia and start your

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free trial.