Built for service teams that run on conversations

Turn customer messages into booked appointments.

Termivia brings enquiries, conversations and visit planning into one calm workspace—so the next customer step is always visible.

Create your workspace See how it works

14-day trial. Sending requires a verified account and a connected WhatsApp Business number.

  1. 09:12 · WhatsApp
    M
    Marinaonline
    Hi, our boiler is making a loud noise. Could someone take a look this week?
    09:12
    01 Customer enquiry
  2. 09:12 · New request
    Service requestNEW

    Boiler inspection

    Customer
    Marina K.
    Area
    Central district
    Next step
    Review request
    02 Request organized
  3. 09:18 · Team reply
    Termivia Service

    We can visit on Tuesday between 09:00 and 10:00. Does that work?

    YesNo
    03 Team responds
  4. 09:21 · Confirmed
    Appointment bookedTuesday, 29 Sep09:00 – 10:00Boiler inspection · Marina K.
    04 Visit stays recorded

01One shared viewMessages and requests stay connected.

02A visible next stepSee what needs a reply or a time.

03Made for practical teamsUseful workflows without enterprise clutter.

Less chasing. More clarity.

The request should not disappear when the chat moves on.

Without a shared process
“Who replied?”Tuesday?Call backAddress?WhatsApp ↓

Calls, chat threads and notes leave the team rebuilding context.

With Termivia
NewBoiler inspectionReply needed
PlannedAir-conditioning serviceTue · 10:30
WaitingInstallation enquiryCustomer reply

Every request has a status, conversation and next action.

How it works

One clear path from “Can you help?” to “See you Tuesday.”

Termivia keeps customer context and operational work together. Your team can see what happened, what is agreed and what comes next.

  1. 01

    A customer sends an enquiry

    A configured incoming WhatsApp message can create a service request for the workspace.

  2. 02

    The team sees the request

    Customer, location and conversation context are visible in one organized request.

  3. 03

    The team responds and plans

    Continue the conversation, review approved templates and organize eligible work by area.

  4. 04

    The next step stays recorded

    The appointment offer, customer answer and current request status remain readable.

Inside Termivia

The workspace behind every well-handled request.

Focused tools for the moments between receiving a message and arriving at the customer’s door.

01

Service Requests + Conversations

Keep the request status beside the real conversation history, including linked replies and message outcomes.

Marina K.Boiler inspection · NewIvan P.Air-conditioning · PlannedStudio FormaInstallation · Waiting
Today, 09:18

Tuesday morning works. Thank you.

Reply linked to appointment offer
02

Area Planner

Group eligible requests by place, review the order and set individual visit times.

09:0010:3012:00
03

Contacts + Templates

Work with workspace contacts and clearly labelled HR/EN templates. Sending still follows consent and Meta approval rules.

HRPotvrda terminaMeta approvedENAppointment confirmationDraft
04

Flows + Analytics

Build controlled customer flows and review real request, appointment and message outcomes.

8Open requests
4Scheduled

Use cases

For the teams whose work starts with a message.

Termivia is built for service work that moves from enquiry to conversation, visit and follow-up—not for a single industry.

01

Heating and boiler service

Keep inspection, repair and follow-up requests visible from first contact to visit.

02

Air-conditioning teams

Organize seasonal demand and plan confirmed work by area.

03

Installers and maintenance crews

Carry customer context and address details into the daily plan.

04

Other appointment-based services

Use the same clear workflow whenever customers message to arrange work.

How to start

Explore first. Connect when you are ready.

Create an account and get to know the workspace before connecting a WhatsApp Business number you control.

Create your workspace
  1. 1
    Open your account

    Verify your email and enter your isolated Termivia workspace.

  2. 2
    Explore the workflow

    Review starter templates, contacts, requests and planning screens.

  3. 3
    Connect WhatsApp when available

    Use your own eligible WhatsApp Business assets. Approval and sending limits still apply.

  4. 4
    Organize real enquiries

    Move customer context from conversation to a visible next step.

FAQ

Good questions before you begin.

What is Termivia?

Termivia is a workspace for service teams to organize customer enquiries, conversations and appointment-related work.

Do I need my own WhatsApp Business account?

Yes. Connecting and sending require eligible WhatsApp Business assets controlled by your business, along with the required Meta permissions and approvals.

Can I use Termivia in English and Croatian?

Yes. The application interface supports English and Croatian. Message-template language is selected separately and each WhatsApp template keeps its own real approval status.

Can I send messages immediately after registering?

Not automatically. You can explore your workspace first. Sending requires email verification, a connected number, eligible contacts, approved templates where required and the available trial allowance.

How do I get started?

Create a workspace, verify your email and explore the included starter templates and product screens. Connect your WhatsApp Business account when your assets are ready.

The next request is already on its way

Give your team one clear place to handle it.

Get startedLog in